Terms and Conditions

Terms & Conditions

1. Introduction

Welcome to Wild Outdoors (“we,” “us,” or “our”). By accessing our website and purchasing from our store, you agree to be bound by these Terms & Conditions. These govern your use of our website, products, and services and comply with the laws of New Zealand.

By engaging in our Service, you affirm that you are legally eligible to enter into binding contracts within New Zealand.

2. Pricing & Product Availability

Prices displayed on our website are in New Zealand Dollars (NZD) and include GST (where applicable). We reserve the right to modify pricing or discontinue products at any time without prior notice.

Product availability is subject to change, and while we strive to maintain accurate stock levels, we do not guarantee that an item will be available upon order confirmation.

3. Payment & Security

We accept payments via secure payment gateways, including credit/debit cards, PayPal, and Afterpay (where available). All transactions are encrypted to protect your data.

We reserve the right to cancel or refuse orders if fraudulent activity is suspected.

4. Refunds & Returns

Under New Zealand law, you have rights under the Consumer Guarantees Act 1993, which ensures products must be fit for purpose, of acceptable quality, and match their descriptions.

  • Change of mind: We do not offer refunds or exchanges if you change your mind or select the wrong option—please choose carefully.
  • Faulty products: If a product is faulty, we will provide a repair, replacement, or refund, depending on the circumstances.
  • Returns: To arrange a return, please contact our support team for the correct return shipping address.

For detailed information, please refer to our Refund Policy.

5. Shipping & Delivery

We aim to process and dispatch orders promptly; however, delivery times may vary. Once an order has been shipped, we are not responsible for delays caused by third-party courier services.

Shipping costs are non-refundable, unless the product is faulty or incorrect.

6. Intellectual Property

All content on our website—including logos, images, product descriptions, and text—is protected by copyright and trademark laws. You may not reproduce or distribute any material without our express written consent.

7. Privacy Policy

Your personal information is handled in accordance with New Zealand’s Privacy Act 2020. By using our website, you consent to the collection and use of your data as described in our Privacy Policy.

8. Limitation of Liability

We are not liable for:

  • Losses or damages arising from unauthorized access, data breaches, or cyber attacks.
  • Any indirect or consequential damages resulting from your use of our website or products.
  • Delays, errors, or inaccuracies in product descriptions or pricing.

9. Governing Law

These Terms & Conditions are governed by the laws of New Zealand, including the Fair Trading Act 1986 and Consumer Guarantees Act 1993. Any disputes will be settled under New Zealand jurisdiction.

10. Updates to Terms

We reserve the right to modify these Terms & Conditions at any time. Updates will be published on our website, and continued use of our Service implies acceptance of the latest terms.

11. Contact Information

For questions regarding these Terms & Conditions, please contact us via our Support Page.