FAQs

Frequently Asked Questions (FAQ)

Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Afterpay, and other secure payment options available at checkout.

Q: Can I cancel or modify my order after placing it?
A: Once an order is submitted, changes cannot be made. Please review your order carefully before finalizing your purchase.

Shipping & Delivery

Q: How long does shipping take?
A: Delivery times vary based on location and courier services. Estimated delivery times are provided at checkout.

Q: Do you offer international shipping?
A: Currently, we primarily ship within New Zealand. For international orders, please contact support to check availability.

Returns & Refunds

Q: Can I return an item if I change my mind?
A: We do not offer refunds for change-of-mind purchases, so please choose carefully.

Q: What should I do if my product is faulty?
A: If your product is defective, we will provide a remedy in accordance with the Consumer Guarantees Act 1993. Contact our support team to arrange a return.

Q: How long does it take to process a refund?
A: Once we receive and inspect your return, refunds will be processed within a few business days. Refunds are issued to the original payment method.

Products & Availability

Q: Are your product images and descriptions accurate?
A: We strive to ensure product images and details are as accurate as possible. However, colors may appear differently depending on your screen settings.

Q: Do you restock sold-out items?
A: Availability depends on supplier inventory. Sign up for email notifications to be alerted when items are restocked.

General & Contact Information

Q: Where can I find your Terms & Conditions and Privacy Policy?
A: You can find our Terms & Conditions and Privacy Policy on our website.

Q: How can I contact customer support?
A: Reach out via our Support Page for assistance with orders, returns, or inquiries.