Refund Policy

Refund Policy

Change of Mind & Incorrect Selection

We are not required to provide refunds for purchases made in error or if you change your mind, so please choose carefully.

Faulty Products

If a product is faulty, we will provide a remedy in accordance with the Consumer Guarantees Act.

Before completing your purchase, we encourage you to review your order carefully to avoid errors, as once submitted, changes cannot be made.

Returns

To initiate a return, please contact our support team for the correct postal address, as the return address differs from the one on the shipping label.

Refund Process

Once your returned item is received and inspected, we will notify you via email regarding its approval or rejection.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified number of days.

Delayed or Missing Refunds

If you have not yet received your refund, please take the following steps:

  1. Check your bank account again.
  2. Contact your credit card provider, as processing times may vary.
  3. Reach out to your bank, as they may require additional time before posting the refund.

Refunds can only be issued to the original payment method used during the purchase.

If you have completed these steps and still have not received your refund, please contact us via our Support Page.